faq

WHAT IS OUR WHOLESALE RETURN/EXCHANGE POLICY?

ALL SALES ARE FINAL ON WHOLESALE ORDERS
Our shipping staff pays extra attention to wholesale orders, we will not ship out any item that does not pass our quality control standards; however, please inspect each item once you receive them, all damage claims must be made within 2 days upon receipt of goods, we will not honor any defect claims after 2 days. If a defective item is received, please send an email with photos to RMA@urbanog.com, must provide your name, order number, and the style name of the product with color & size, and also a brief description for the defect.

REFUSED & UNDELIVERABLE PACKAGES

All refused shipments will be charged 30% restocking fee based on the purchase price of the rejected merchandise(s). S&H is non-refundable.

All undeliverable packages due to incorrect name or address, or not present / failure to claim will result in a 20% restocking fee. S&H is non-refundable.

How to contact us

Email us at: wholesale@urbanog.com

Emails are answered in the order that they were received,

responses may be delayed during weekends and holidays.


Customer Service hours:

9:30AM - 4:30PM PST


Phone: (909) 393-6880


Mailing address:

Urbanog.com

15469 Dupont Ave

Chino, CA 91710